Regional Express recently marked the three-year anniversary of Rebecca Chase joining as Customs Brokerage Manager. Since that time, Rebecca has become an integral part of the RX team, driving us forward and consistently meeting our company objectives in what is a fast-paced department.
In her role, Rebecca oversees the day-to-day operations of the brokerage department, particularly in liaising with the Amazon Team based in Prague and first point of escalation.
Rebecca is also a key member of the team tasked with steering RX though the challenges of the CDS transition and what this means for RX and our customers. In addition, this year RX is implementing software changes to improve efficiencies across the board and Rebecca has adopted a leading role for this project.
From an outstanding achievement perspective, when Rebecca joined, in the middle of the pandemic, remote working was in place and a team needed to be built to meet the expectations of our growing customer base. Building gradually, her department now consists of ten, with a multi-level skill set, designed to provide the best customer service and problem-solving abilities.
Rebecca has also been busy working her own professional development, recently attaining both Level 3 and 4 of the UK Customs Academy – Global Customs Academy. This upskills her to certification in Customs Compliance and Advanced Customs Compliance.