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Returns

Returning goods is easy with Regional Express

When you are thousands of miles away, it is difficult to arrange for your returns to be sent back to you in the U.S.  Maybe you have another buyer in Europe and you want all/part of your returns to be sent to a third party elsewhere?  It is also possible that your shipment has been refused by Amazon due to the products not being clearly labelled, the products not selling or the goods or display boxes being damaged.

We can rectify these problems for you.

Regional Express will be happy to assist you, using our comprehensive and dependable Returns Service.  All you have to do is simply request Amazon to send your return products to Regional Express at the following UK location:

YOUR COMPANY NAME
C/O Regional Express Ltd
Regional Express Limited, Dock Gate 20, Western Avenue, Southampton, Hampshire, SO15 0GN

Additional services available

Once we have received your returns, we will provide you with a list of the items that have been sent to us by Amazon, including the goods, packed weight & dimensions, along with the cheapest price possible to return the items back to you.  We have a special discounted rate card just for Amazon sellers and can return your products by courier or sea freight.  You may want to send all or just part of your returns to a third party in Europe - we can quote for this service too.

Germany Returns Service

Regional Express is pleased to offer a product return service in Germany for your unsellable or overstocked items held with Amazon.

With most return services Amazon will only offer to return your items to an in-country location leaving many sellers with stock in a 3rd country that they are unable to access.

Regional Express is pleased to advise that we have an address that you the seller can utilise and send your returns to.

Once your goods have been received, we can offer the following services:

To access this service, you will need to first create a removal order through your Seller Central
account to the following address:
YOUR COMPANY NAME
C/O Regional Express / Group7 AG
Donaustrasse 3a
Kelsterbach
DE65451
Germany
fba@regionalexpress.co.uk

Once the removal order has been created please do send us details of the removal order to fba@regionalexpress.co.uk so we have visibility and can accurately advise that we have received your items.

Depending on the size of the removal order it can often taken Amazon up to 4 weeks to return all items to us.

 

Contact our team on +44 1794 516515 or email - Please quote ref: RETURNS

 

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